Return Policy
Important Notice
Starting this year we’re updating our shipping policy. However, you can initiate a return and place a new order if needed.
Product Disclaimer
All images on the website are enhanced during the post-production process, actual product colours may vary.
Return
All returns must be postmarked within 7-Days of product delivery.
All returned items must be NEW, UNUSED, and in ORIGINAL condition.
Returns will not be accepted if the brand tag or plastic seal is removed from the product.
Pickup will be attempted 01-Time. If unsuccessful, you will need to return the shipment to our address.
Issues related to quality or quantity must be reported within 24-Hours of delivery for prompt resolution.
Returns are not available for international shipments.
Return Process
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To return an item, please raise a “return order” request at “support@newiam.com with clear photos or a video that shows the product’s defects.
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Once the return is approved we share the return address / or pick-up details through within 4-5 working days.
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The team will work on the refund after the product is received. Refund takes 3-5 business days to appear in your original form of payment.
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In order to be eligible for a refund, your item must be returned with all tags attached, unworn, unused, and unwashed, in the exact condition that you received it.
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Logistic charges will be deducted as a part of the refund process.
Cancellations
Orders can’t be cancelled once it is shipped, you can cancel the order before it is shipped by visiting the My Account page.
IMPORTANT
I.AM will not stand liable for any changes of any damage caused by the customer to the product.
